Delete your account

In the app

1. Open the Imagine City app and sign in.
2. Tap the More tab.
3. Under “Your family”, tap “Family & devices”.
4. Scroll down and tap “Delete account”.
5. Tick “I understand this can’t be undone.” and tap “Delete permanently”.

Your account is deleted when you confirm. You will be signed out on every phone.

No longer have the app?

Email us from the address you use to sign in, and ask us to delete your account. If you write from a different address, we will check with the address on the account first, so no one can delete your family’s account but you. We will confirm once it is done, within 30 days.

What gets deleted

These are permanently erased from our members server:

• Your app account and the email sign-in linked to it
• Your children’s names and how-to-say-it spellings saved in the app
• Cartoon pictures, and any child photo still on our server
• The list of phones signed in to your account
• Your rewards, reward history and any deals you haven’t used
• Your children’s coins, Treasure Box and prizes
• Your children’s songs and their share links
• Storytime and play-home audio made with your children’s names

Your chosen location, saved events and saved check-in email live only on your phone. Tap “Clear saved data” in the app’s More tab, or delete the app, to remove them.

What is kept

Deleting your app account does not touch these. Ask us if you want any of them handled too, and we will tell you what we can delete and what we have to keep.

Memberships

Deleting your account does not cancel a membership, and billing through Square carries on. To cancel, email us or call your home location.

Birthday bookings

Party bookings and deposits stay on SimplyBook.me. Deleting your account does not cancel a party.

Waivers

Your signed waiver stays with JotForm, and the copy check-in uses stays in Wix. A signed waiver is a legal record we may need to keep.

Check-in history

The record of your visits is kept in Wix, the same as for families who check in at the front desk.

Payment records

Square keeps payment records, and we keep what tax and accounting rules require.

Cubby bear play history

Points and play history from the Cubby bears at our locations are kept separately from the app account. Email us if you want them deleted too.

The welcome deal fingerprint

If you used the welcome deal, we keep a coded fingerprint of your email (not the email itself) so the welcome deal can’t be used again.

Announcements on this phone

If announcements are on, the phone keeps getting announcements for everyone, no longer linked to your account. Turn them off in the More tab to remove the phone from our list.

Server logs and backups

Short-lived server logs and backups may hold a copy until they are replaced on their normal cycle.

Copies held by our service providers

Services that handled your information for us — for example the companies that made a cartoon picture or a spoken line — keep it, if at all, under their own terms.